This page explains how users of Edupilot (Android package com.onetution.app) can request deletion of their account and associated personal data. Account deletion is permanent and cannot be undone.
How to request account deletion
Follow these steps to request that your Edupilot account and associated data be deleted:
- Send an email from the same email address linked to your Edupilot account to ankushkothiyal01@gmail.com.
- Use the subject line: Edupilot Account Deletion Request.
-
In the message, include:
- Your full name
- Your registered email address
- Your role (tutor or student)
- Your tuition or institute name (if applicable)
- A clear statement that you want your account and associated data deleted
- We may contact you to verify your identity before processing the request.
- After verification, we will delete your account within 30 days and send a confirmation email when deletion is complete.
Active Google Play subscriptions: Deleting your Edupilot account does not
automatically cancel a tutor subscription billed through Google Play. Cancel your subscription
in the Google Play Store before or after requesting account deletion to avoid future charges.
Data that is deleted
When your account deletion request is approved and processed, we delete or anonymize the following data linked to your account:
- Account profile (name, email, user ID, profile photo)
- Authentication credentials stored by our systems for your account
- Role, tuition membership, and batch enrollment records tied to your user ID
- Push notification tokens associated with your account
- Doubt posts and replies authored by you
- Assignment or test submissions you uploaded
- Files you personally uploaded to cloud storage (profile images, submission files, and similar user-owned uploads)
- In-app preferences and session data linked to your account
If you are a tutor (institute owner)
Deleting a tutor account may also remove or disable the institute workspace you own, including batches, student enrollments under that institute, study materials, DPPs, assignments, tests, announcements, and meeting records associated with that institute, unless you transfer ownership to another team member before requesting deletion. Contact us if you need to transfer ownership instead of deleting institute data.
Data that may be kept
Some information may be retained after account deletion, as described below:
| Data type | Why it may be kept | Retention period |
|---|---|---|
| Google Play purchase and subscription records | Maintained by Google for billing, tax, and refund purposes | Per Google Play policies (not controlled by Edupilot) |
| Aggregated or anonymized analytics | Service improvement where data no longer identifies you | Indefinitely in anonymized form |
| Security, fraud-prevention, and abuse logs | Protect the Service and comply with law | Up to 90 days, or longer if required by law |
| Backup copies | Disaster recovery on cloud infrastructure | Removed from active backups within 90 days after deletion |
| Content visible to other institute members | Grades, evaluations, or institute records created by tutors about your participation may remain in the institute’s records if you were a student and the institute continues to operate | Until deleted by the institute or institute closure |
| Records required by law | Legal, tax, or regulatory obligations | As required by applicable law |
Processing time
- Identity verification: typically within 7 business days of your request
- Account and data deletion: within 30 days after verification
- Backup purge: residual backup data removed within 90 days
For questions about this process, see our Privacy Policy.
Request account deletion
Email us to start your Edupilot account deletion request:
ankushkothiyal01@gmail.com Suggested subject: Edupilot Account Deletion Request